ProSphere Fan Shop FAQ

HOW DO I PLACE AN ORDER?

TO PLACE AN ORDER, SELECT THE ITEMS AND SIZES YOU WISH TO PURCHASE AND ADD THEM TO YOUR CART. PROCEED TO CHECKOUT AND ENTER THE REQUIRED INFORMATION FOR SHIPPING AND BILLING ALONG WITH YOUR CREDIT CARD INFORMATION.  WHEN COMPLETED YOU WILL RECEIVE AN ORDER CONFIRMATION.

IS MY ORDER SECURE?

TEAMWORK IMPLEMENTS A VARIETY OF SECURITY MEASURES TO MAINTAIN THE SAFETY OF YOUR PERSONAL INFORMATION. YOUR PERSONAL INFORMATION IS ENCRYPTED INTO OUR DATABASES.

WHAT METHODS ARE USED TO PERSONALIZE PROSPHERE FAN SHOP PRODUCTS?

WE USE FULL SUBLIMATION. PLEASE SEE THE FAQ SPECIFIC TO THIS PRODUCTION METHOD FOR ADDITIONAL DETAILS.

WHAT IS SUBLIMATION?

IN THE SUBLIMATION PROCESS, HEAT-SENSITIVE DYE IS USED TO PRINT YOUR DESIGN ON SPECIAL TRANSFER PAPER. THE TRANSFER PAPER IS PLACED DIRECTLY ON THE FABRIC AND HEAT SET, WHICH RELEASED THE DYE AND PERMANENTLY INFUSES YOUR DESIGN INTO THE FABRIC.

THE FABRIC, WHICH ABSORBS THE DYE COMPLETELY, REMAINS SOFT. YOUR DESIGN IS PERMANENTLY INFUSED INTO THE FIBER OF THE FABRIC AND DOES NOT CRACK, PEEL, OR WEAR OFF.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT YOUR TEAMWORK DEALER.

WHAT IS A FULL SUBLIMATION PRODUCT?

OUR FULLY SUBLIMATED PRODUCTS ARE TRULY CUSTOM MADE CUT & SEW ITEMS. YOUR ITEMS ARE MADE TO ORDER. STARTING OUT WITH WHITE FABRIC, WE SUBLIMATE – DYE/INK INFUSE – EACH PIECE OF THE GARMENT BASED ON YOUR COLOR AND DESIGN CHOICES BEFORE WE SEW THE PRODUCT. THE ENTIRE PRODUCT IS CUSTOM MADE.

WHAT’S YOUR RETURN POLICY?

PROSPHERE FAN SHOP PIECES ARE CUSTOM MADE FOR EACH USER. FOR THIS REASON, WE CANNOT ACCEPT RETURNS FOR ANY ITEMS THAT HAVE BEEN ORDERED THROUGH OUR WEBSITE.

FOR DEFECTIVE GARMENTS, TEAMWORK ATHLETIC RESERVES THE RIGHT TO EXAMINE MERCHANDISE ORDERED TO DETERMINE IF IT IS DEFECTIVE DUE TO MATERIALS OR WORKMANSHIP. TEAMWORK WILL REPAIR GARMENTS WHEN POSSIBLE, OR REPLACE AT OUR OPTION, ANY GARMENT DEFECTIVE DUE TO MATERIALS OR WORKMANSHIP.

I’M HAVING TECHNICAL PROBLEMS! WHAT CAN I DO?

THERE ARE A FEW VERY BASIC THINGS YOU CAN DO THAT WILL SOLVE ALMOST EVERY ERROR MESSAGE, SLOW COMPUTER AND COMPATIBILITY ISSUES YOU MAY HAVE (AND NOT JUST ON PROSPHERE FANSHOP -- THESE STEPS WILL HELP ON MANY E-COMMERCE SITES). TRY THESE STEPS IF YOU HAVE TECHNICAL CHALLENGES.

  1. THERE ARE A FEW VERY BASIC THINGS YOU CAN DO THAT WILL SOLVE ALMOST EVERY ERROR MESSAGE, SLOW COMPUTER AND COMPATIBILITY ISSUES YOU MAY HAVE (AND NOT JUST ON PROSPHERE FANSHOP -- THESE STEPS WILL HELP ON MANY E-COMMERCE SITES). TRY THESE STEPS IF YOU HAVE TECHNICAL CHALLENGES.

  2. CLEAR YOUR CACHE! ESPECIALLY ON A SLOW CONNECTION, OR IF YOU LEAVE THE PAGE OPEN FOR AWHILE, THE CACHED INFORMATION FROM THE SITE CAN SLOW YOU DOWN. OR, IF THERE WAS AN ERROR EARLIER, THE SITE WILL OFTEN REPEAT THE SAME ERROR.

  3. HERE ARE A COUPLE MORE TIPS TO SPEED UP YOUR OVERALL BROWSING: ADJUST YOUR SECURITY SETTINGS, THE COMPUTER’S DEFAULT SETTINGS WILL WORK. A HIGHER SECURITY SETTING WILL BLOCK SOME OF THE FUNCTIONALITY ON OUR SITE. ADD US TO YOUR TRUSTED SITE LIST, TOO.

  4. RESTART THE COMPUTER - SOMETIMES THE COMPUTER JUST NEEDS A MINUTE. IF THE COMPUTER IS OVERHEATED OR HAS TOO MUCH GOING ON, IT WILL APPEAR TO DRAG DOWN OUR SITE. REBOOT AND START FRESH.

HOW DO I MAKE CHANGES OR CANCEL MY ORDER AFTER PLACING IT?

PLEASE CONTACT US AT

PROSPHEREFANSHOP@TEAMWORKATHLETIC.COM

WHAT DO I DO IF I RECEIVE A DFEFECTIVE ITEM?

TEAMWORK WANTS YOU TO BE HAPPY WITH YOUR PURCHASE. WE WILL REMAKE OR REFUND ANY DAMAGED OR DEFECTIVE PRODUCT ONCE WE VERIFY THE DAMAGE. IF YOU HAVE RECEIVED DEFECTIVE PRODUCT, PLEASE CONTACT US IMMEDIATELY AT PROSPHEREFANSHOP@TEAMWORKATHLETIC.COM

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